T-Mobile continues to have problems with cybersecurity. The telecoms giant has announced that it has suffered yet another data breach as hackers made off with the personal data of some two million customers.
T-Mobile said the hack attack took place on 20th August when their cyber team identified an unauthorised access to customer data including names, phone numbers, email addresses and account numbers.
While T-Mobile initially stated that no credit or debit card details, social security numbers or passwords had been stolen, they later admitted that indeed the criminals had made off with encrypted passwords.
This is not the first time T-Mobile has been breached. Last year they made all the wrong headlines when it was revealed that a flaw in their website allowed hackers access to sensitive data on their mobile phone customers including email IDs and account numbers.
Then, in February this year, a hacker called Kane Gamble reported another fatal flaw, believed at the time to be so vulnerable it could allow hackers to hijack any customer account simply by posing as a customer through the T-Mobile website.
T-Mobile has not identified who undertook the attack but pointed the finger at an international group of hackers.
The company will be contacting all affected customers through text messages. If you receive a message you will not need to do anything as T-Mobile has now shut down the attack. If you don’t receive a message it means then you have not been affected.
Despite T-Mobile’s reassurances, you might want to change your password to be on the safe side. You can change your password either online or in the mobile app. Your password will need to be between 8-50 characters. Must include at least one number and at least one letter but can’t contain spaces.
If you are concerned you might be a victim, you can contact T-Mobile customer service by dialling 611 on your T-Mobile phone to speak with a representative. You can also use the two-way messaging on MyT-Mobile.com, the T-Mobile App or iMessage through Apple Business Chat.
Unfortunately, in this case, there are no means that you can personally beef-up your protection because the hack was on T-Mobile’s servers. But it is always worth making sure your anti-virus software is up-to-date.
In their defence, T-Mobile have acted promptly to shut-down the attack, notified the authorities quickly and have been transparent about what has happened. But if you’re feeling exasperated with T-Mobile, it may be time to consider switching providers!