A couple of months ago, your correspondent was writing an article for this website when the phone rang. It was an unremarkable-looking mobile number, whose last three digits were 327. Upon answering, there was a slight pause before the line...Read More
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Every year, there are 1.5 billion new smartphones sold around the world. And while some of these sales are to first-time smartphone owners in developing nations, it’s fair to assume the majority will be to replace an existing device. Amid...Read More
You may not have heard of the Institute of Customer Service, but they are the unofficial auditors of how British companies deal with their clients. Twice a year, this independent professional customer service body publishes a guide revealin...Read More
Like an interrupted preview of a future we barely understand, the UK’s rollout of 5G has so far failed to live up to the hyperbole. With only a sliver of the 3.4GHz frequency band released thus far, some UK 5G networks are slower than the...Read More
Although there are numerous mobile brands in the UK – as evidenced on our homepage – these companies all rely on the networks of four primary operators. They belong to Vodafone, O2, Three and EE – the latter increasingly being managed...Read More
There’s a scene in the magnificent series The Thick of It, where a politician attempts to obtain a mobile phone signal by climbing up a child’s slide. Despite the comic absurdity of the scene, many viewers identified with the challenge ...Read More
It’s been almost 150 years since our Victorian ancestors worked out how to transmit the sound of people’s voices along copper phone lines. Since then, the humble landline has been a lifeline for people throughout the UK. As recently as ...Read More
There’s been a lot of news this year, from last-ditch Brexit negotiations to significant mobile phone industry changes. Yet there has only really been one news story since March. It’s the topic that 2020 will forever be remembered (and ...Read More
If anyone had hoped the internet would bring a newly connected world closer together, they’ve been sorely disappointed. The schisms and national hostilities which have sprung up this century have often been driven by antipathy towards a p...Read More
Over the last twenty years, there have only been a handful of truly game-changing smartphone innovations. The introduction of a camera on Sharp’s J-SH04 in 2000 formed the genesis of today’s selfie generation. Without camera phones, Ins...Read More