Problems continue to plague Samsung as they have had to announce pre-orders of their flagship phone the Galaxy Fold have been cancelled. This followed a delay last April.
The Galaxy Fold was supposed to have been the bright new future for Samsung but continued problems around its supposed fragility has meant it once again has no release date in sight.
After issuing the new phone to reviewers in April, reports coming back were of phones where the double screen broke far too easily. The faults have been traced to the phone’s fragile hinge and the accidental removal of a protective film that is actually integral to the device.
At the time Samsung said they were close to fixing the problem, but it now transpires this was a little premature. Instead Samsung has had to issue a statement that it was pulling all pre-orders for the £1,800 phone in the US, where it had sold-out. Pre-orders are yet to go live in Europe and the UK.
We are making progress in enhancing the Galaxy Fold to make sure it measures up to high standards we know you expect from us.
This means that we cannot confirm the anticipated ship date yet. If we do not hear from you and we have not shipped by 31 May, your order will be cancelled automatically. If you do not want your order automatically cancelled on 31 May, you may request that we keep your order and fulfil it later.- Official Statement: Samsung
Samsung has sent out emails to all who had pre-ordered the phone with an option to select ‘Yes, I would like to keep my order’ to avoid their order being cancelled. Buyers though will not get a release date, and most commentators said consumers should be patient as it may be some time before the Fold finally gets released.
Worryingly for Samsung, rivals such as Huawei’s Mate X, Motorola and Xiaomi are also working feverishly on their own folding phone and the impact of the Galaxy recedes the longer the delay. So far, there have been no reports of these other companies having similar problems with their products.