A new report from the Wall Street Journal claims that the launch of Samsung’s Galaxy Fold smartphone has been delayed worldwide. This, the report said, is due to issues relating to the durability of the folding screen. This latest announcement follows on from delays of launches of the new phone that were to take place in China and Hong Kong. At the time Samsung denied this was due to hardware issues.
According to the Wall Street Journal, Samsung has delayed the launch ‘until at least next month.’ This they said, after Samsung investigates multiple claims from early reviewers. Nearly all the reviewers wrote that the folding screen broke after only a day or so.
A limited number of early Galaxy Fold samples were provided to the media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.
While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.- Press statement: Samsung
There was some confusion over whether some of the journalists reviewing the phone had removed the film they presumed was the disposable protective layer and Samsung said they would be investigating whether this had contributed to the problems with the display.
The South Korean tech giant said they had emailed pre-order customers to guarantee they would remain ahead of the queue for the smartphones once the investigation had been conducted.
The Galaxy Fold was due to be launched in America on 26th April. They had planned to sell one million handsets this year. The equivalent of less than half a percent of the 291.3 million smartphones it sold in 2018.