iD Mobile has apologised for charging its customers for roaming overseas, long after the EU introduced a ban on pricing like this.
The mobile operator, which is owned by Carphone Warehouse and runs on the O2 network, admitted it had made a mistake and said all affected customers would be refunded.
First reported by MoneySavingExpert, the fault came in the wake of the 15 June EU ban on all roaming charges.
iD Mobile are hoping to fix the problem by the end of August.
A SIM-only contract with 1GB of data allowance can cost as little as £5 a month in the UK, while the same contract could cost as much as £50 a month in other European countries like Hungary.
Roaming charges were designed to reflect these differences.
Typical roaming charges were around 4p a minute to make calls, 1p a minute to receive calls, 1.6p to send a text and 4p per MB of data.
We apologise for any inconvenience caused and are automatically crediting any customers who have made intra-EU calls since 15th June.- Spokesperson: iD Mobile
What to do if iD Mobile charged you for roaming
The law changed on 15 June 2017, so if you used your mobile in the EU for calls, texts or data before then, you won’t be eligible for a refund.
However, if you think you’ve been wrongly charged by iD Mobile for roaming in Europe, you should get a refund on your next bill.
If you don’t see a refund credited to your next monthly bill:
- Call iD Mobile free from your phone on 7777
- Call from a landline or other phone on 0333 003 7777
- Make a complaint on the iD Mobile help and advice page
MAIN IMAGE: Adam Fedelin/Flickr